At New Zealand Nature, we respect your privacy and are committed to protecting your personal information. We only collect the information we need to provide our products and services, process your orders, improve your shopping experience and communicate with you when you've asked us to.

We handle personal information in accordance with the New Zealand Privacy Act 2020.

Good to know: We never sell your personal information to third parties.

The information we collect

• Information you provide:
  • Name
  • Billing and delivery addresses
  • Email address
  • Phone number
  • Order details
  • Customer service enquiries
  • Product reviews and feedback
  • Marketing preferences
• Information collected automatically:
  • Device information
  • Browser type
  • IP address
  • Website usage information
  • Cookies and similar technologies
  • Pages viewed and products browsed

This information helps us improve our website, understand customer preferences and provide a better shopping experience.

How we use your information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Communicate about your order
• Manage returns and exchanges
• Improve our products and website
• Send marketing communications you have chosen to receive
• Detect fraud and maintain website security
• Meet our legal and regulatory obligations

We only use personal information for legitimate business purposes and in accordance with applicable privacy laws.

Email marketing

If you subscribe to our newsletter, we may send you:

• Product updates
• Special offers
• Seasonal promotions
• Natural fibre care and educational content
• Company news

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email. We will never send marketing communications if you have asked us not to.

Cookies & website analytics

Like most ecommerce websites, we use cookies and similar technologies to help our website function effectively and improve your experience.

Cookies help us:

• Remember your preferences
• Keep items in your shopping cart
• Understand how visitors use our website
• Improve website performance
• Measure the effectiveness of advertising and marketing campaigns

You can control or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.

Advertising & personalised content

We may use information collected through cookies and website analytics to better understand customer interests and improve our marketing. This may include:

• Google Analytics
• Google Advertising services
• Meta, including Facebook and Instagram advertising tools
• Other advertising and analytics partners

These tools help us understand how customers find and use our website and may be used to show relevant advertising online. You can manage advertising preferences through the settings provided by those platforms.

Sharing information with trusted partners

We only share personal information where necessary to provide our services.

• Payment providers: To securely process payments, including:
  • Stripe
  • Credit card providers
  • Banking partners
  New Zealand Nature does not store your full payment card details.
• Delivery & logistics providers: To deliver your order, including:
  • New Zealand Post
  • Aramex
  • Australia Post
  • Royal Mail
  • USPS
  • Canada Post
  • DHL
  • Other postal and courier partners
• Technology & service providers: To operate our website and business systems, including providers of:
  • Ecommerce platforms
  • Website hosting
  • Email communications
  • Customer support tools
  • Analytics and reporting services

These providers may store or process information on our behalf and are required to maintain appropriate security and privacy protections.

International customers

As an international retailer, some of the information we collect may be stored or processed outside New Zealand.

Where information is transferred internationally, we take reasonable steps to ensure it is protected and handled in accordance with applicable privacy requirements.

Keeping your information secure

Protecting your information is important to us. We use industry-standard security measures to help protect personal information from unauthorised access, misuse, loss or disclosure.

Our website uses secure encryption technology when transmitting sensitive information. While no online system can guarantee absolute security, we continuously review and improve our security practices.

Your privacy rights

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Update your marketing preferences
• Ask questions about how your information is used

To make a privacy request, please contact our Customer Care team. Under New Zealand privacy law, we may require reasonable proof of identity before providing access to personal information.

Privacy breaches

If a privacy breach occurs that is likely to cause serious harm, we will respond in accordance with our obligations under the New Zealand Privacy Act 2020, including notifying affected individuals and relevant authorities where required.

Frequently asked questions

• Is my payment information secure? Yes. Payments are processed through secure payment providers using industry-standard encryption technology. New Zealand Nature does not store your full payment card details.
• Do you sell my personal information? No. We do not sell customer personal information to third parties.
• Can I unsubscribe from marketing emails? Yes. Every marketing email includes an unsubscribe link, and you can opt out at any time.
• Can I access the information you hold about me? Yes. You may request access to personal information we hold about you by contacting our Customer Care team.
• Can I ask for my information to be corrected? Yes. If you believe any information we hold is inaccurate or incomplete, please contact us and we'll update it where appropriate.
• Why do you use cookies? Cookies help us provide a better website experience, remember your preferences and improve the performance of our website and marketing activities.

Need help?

If you have questions about privacy, personal information or online security, please contact our Customer Care team. We're committed to handling your information responsibly and transparently.